Frequently Asked Questions

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1. How do I add new users in TeleCMI platform?

2. How do I create/add a new 'team' on the TeleCMI platform?

3. How do I add greeting music to the TeleCMI dashboard?

4. How do I make calls using the TeleCMI VoIP softphone?

5. How can I access the 'live call feed' on the TeleCMI dashboard?

6. How can I enable call recording in the TeleCMI dashboard?

7. Where can I view call logs and listen to recorded calls in the TeleCMI dashboard?

8. How can I send and receive SMS in TeleCMI VoIP softphone?

9. How do I configure incoming call flow in the TeleCMI dashboard?

10. How can I view my balance in the TeleCMI dashboard?

11. Where can I find the 'Voicemail' notes in the TeleCMI dashboard?

12. How do I create/add a new 'IVR call flow' on the TeleCMI platform?

13. Where can I find the analysis of a user's performance on the TeleCMI dashboard?

14. What is the sticky feature in the TeleCMI Dashboard and how can it be used?

15. What are the steps to add tags to my TeleCMI dashboard?

16. How can I configure the office hours call flow in the TeleCMI dashboard?

17. What are the steps to utilize the Autodialer feature in the TeleCMI dashboard?

18. How can I access and download my call logs and recordings in the TeleCMI dashboard?

19. How do I access the TeleCMI supervisor portal?

20. How To Get A Virtual Phone Number In TeleCMI?

21. How To Buy A Toll-Free Number In TeleCMI?

22. How To Get TeleCMI Click2Call Chrome Extension?

23. How Do I Upload New Leads To TeleCMI ‘Auto Dialer’?

24. What is a Custom caller ID?

25. How can I enable custom caller ID in the TeleCMI dashboard?

26. Why is custom caller ID important?

27. Where can I set the user break time in the TeleCMI dashboard?

28. How do I blacklist a number from the TeleCMI dashboard?

29. What are the steps to test the functionality of my microphone and speaker before initiating a call to ensure they are working properly?

30. Where can I set the user ring time in the TeleCMI dashboard?

31. What are the different types of ringing rules available in the TeleCMI dashboard?

32. How To Dial a User Extension Number?

33. How to Check User or Agent Availability Status?

34. How can I integrate TeleCMI with Pipedrive CRM?

35. Where can I view all outgoing SMS in TeleCMI?

36. How to track the number of active calls in TeleCMI?

37. How to view the number of queued calls in TeleCMI?

38. How Much Bandwidth Do I Need For VoIP Calling In TeleCMI?

39. How to Download and Install TeleCMI Softphone in Windows?