FAQ » How can I configure the office hours call flow in the TeleCMI dashboard?
How can I configure the office hours call flow in the TeleCMI dashboard?
- Handling incoming calls based on your business hours is beneficial and letting your customers know your working hours when they call during non-working hours is a good practice.
- To configure your office hours call flow in the TeleCMI dashboard, follow these steps:
- Step 1: Log in to your TeleCMI dashboard → Navigate to the 'Call Flow' section on the left sidebar
- Step 2: Locate the option for office hours call flow in the call flow section → Drag the office hours icon and place it next to the plus icon.
- Step 3: Set your office hours, choose your holiday and time zone → Click the 'Save' button to save your call flow configuration.