FAQ » How can I access the 'live call feed' on the TeleCMI dashboard?
How can I access the 'live call feed' on the TeleCMI dashboard?
- Monitoring live call feeds on your TeleCMI dashboard allows you to train your employees in real time by observing their communication and customer service skills as they interact with clients.
- This can be a valuable feature for identifying areas of improvement and providing targeted coaching and feedback. To access live call feeds, simply follow these steps:
- Step 1: Log in to your TeleCMI dashboard → find the Live Feed icon on the left side of the dashboard.
- On the live call feed, you will see the user's name and the phone number of the other party they are speaking with.
- If the number is saved in your system, it will also display the name of the customer. Additionally, you will see whether the call is incoming or outgoing.
- This information is displayed in real time, allowing you to monitor easily and track your employees interactions with customers.
To barge and whisper a live call
- Step 2: Find the employee whose call you want to listen in on.
- Step 3: Click the play button displayed next to their name.
- Step 4: While listening to the call, you can provide training to the employee on appropriate communication with the customer without disturbing the customer.
- This is how you can barge and whisper into a live call to provide real time training to your employee.