International Number

International Number

Get an international phone number for multiple countries such as India, the USA, the UK, Australia, and Singapore. TeleCMI’s international number facility is helpful for businesses that have a presence in other countries. You can set it up instantly on our cloud phone system.

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Features

Voice Features

Improve your Customer support with our advanced call center features.

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Toll Free Number

Get a toll-free number that allows customers to call your business without being charged.

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Virtual Number

Avail a virtual phone number for professional communications that can be used to receive and route calls.

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International Number

Get a business number for other countries where your customers and offices are located.

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Indian Number

Get the Indian phone number to receive and route calls from Indian consumers.

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User Extensions

Communicate internally with team members by dialing the 3-digit user extension number.

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Voicemail

Receive audio inputs from the customers during non-working hours and arrange a callback later.

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Personalized Greeting

Set an engaging on-hold music and voice message that keeps the caller connected for a long time.

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Call Conferencing

Perform hassle-free conference calling by merging other members in the same call.

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Call Masking

Hide customer numbers to agents and vice versa by masking the original phone number.

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Virtual Call Center

Set up an inbound or outbound call center virtually and start working from anywhere.

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Call Forwarding

Forward incoming calls to any agent's phone number in a single click.

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Business Hours

Set working hours when your agents are available to take calls and intimate unavailability to callers.

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Custom Caller ID

Improve your call connection rate with a custom outbound phone number you already own.

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App to App Calling (Internal Calls)

Communicate with other team members using TeleCMI mobile and desktop apps.

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Call Routing Features

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IVR

Create IVR menus for all your customer service scenarios and process queries quickly.

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Skill Based Routing

Assign incoming calls to the best-performing agent instead of the random or next available agent.

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Ring Teams

Configure ring groups to ring all members of the team during incoming calls.

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Sticky Agent

Connect customers with the same agent whom they had conversations with previously.

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Call Queuing

Place calls on the queue and intelligently route them to the next available agent.

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Call Routing

Route IVR calls to the right person and department without manually redirecting the calls.

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Concurrent Calls

Receive multiple incoming calls simultaneously without facing the busy line.

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Instant Modifications

Perform user, call flow, IVR, and other configurations instantly in a few clicks on our web interface.

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Time Based Routing

Redirect incoming calls to agents based on their available shift timings.

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Multiple Call Flow

Set multiple call flows for more than one virtual number in a single business phone account.

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Productivity Features

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Tags

Tag call reports with a custom name for quick reference and a better view of primary call analytics.

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Click To Call

Dial contacts without manually entering the number by clicking the call icon next to the phone number.

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Call Notes

Add notes to the calls you receive for a better understanding of the caller's requirements.

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Callback

Arrange a call back to missed incoming calls by dialing the contacts in the call back list.

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Call Transfer

Transfer incoming calls to other members instantly without making customers wait long.

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After Office Hours

Manage calls received during non-working hours with flexible call routing and voicemail options.

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Desktop Notifications

Desktop notifications alert agents with a call popup screen when a new incoming call is received.

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Blacklist

Eliminate the unnecessary time spent on spam calls by putting a call on the blacklist.

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Agent Status

Admins can get the complete update about agent work status like, online or offline.

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Customized Report

Filter and download agent, business number, hourly, and date-based call reports seamlessly.

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Missed Call Analytics

Save all missed calls in the missed call list when a call is not attended by agents and call back later.

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Answered Call Analytics

Get a detailed report on incoming and outgoing answered calls with date filtering options.

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Agent Login

Provide a dedicated app for agents to manage their calls and view call reports.

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Analytics & Reporting

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Supervisor Login

Allows admins to manage users and track all reports in a navigation-friendly web interface.

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Call Analytics

Track all essential analytics like answered calls, missed calls, agent productivity, and working hours.

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Call Monitoring

Managers can listen to active calls to monitor agent performance or provide assistance.

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Call Whispering

Speak with agents on the active call without letting the customer know.

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Call Recording

Activate the call recorder by default or during phone conversations and listen to them anytime.

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Live Call Feeds

Check the live status of the ongoing calls, queued calls, and other call metrics.

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Custom Filters

Search and filter call history, voicemails, call recordings, business numbers, and agent reports.

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Call Barging

Managers can join the ongoing call and coach agents live for a quick query resolution.

Integrations

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Webhooks And API

Integrate TeleCMI phone system functionalities to your apps using our webhooks and API.

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CRM Integration

Integrate the TeleCMI phone system with your CRM tools in less than a few clicks.

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Mobile SDK

Integrate TeleCMI phone system features into your applications through mobile SDK.

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WebRTC SDK

Implement the cloud calling features of TeleCMI into your business applications.

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