Dashboard
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Setup Instantly

Select a business number from the available number list. Configure your business call flow based on the business model. Setup IVR with a welcome message to connect multiple departments and assign agents based on their skills to address and resolve customer queries.

Virtual Call Center

Virtual call center in cloud provides all the essential and advanced features that are required to manage a call center for any business.

Local & Toll Free Number

Select and activate local or toll-free number for your business in more than 70+ countries and connect with your customers.

Cloud Telephony

Cloud telephony allows you to receive calls from anywhere without worrying about office setup by this feature all your customer calls will get responded instantly.

Multiple Call Flow

A business can have a multiple call flow for different virtual numbers in a single business phone account and track call details based on virtual numbers.

Monitoring Teams

The live feed feature allows supervisors to monitor the agent's live performance. Agents ringing notification, agents answered notification can be tracked in the monitoring section. Supervisors are allowed to make use of call barging & call whispering where they can listen to customer and agent live call and coach agents in the same live call. Live on-call customers count, Live waiting customers count, active and inactive agents information will get displayed in the live feed section.

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Agent Login

Agents can be provided with a separate login to track their call history. Agents can initiate outbound calls to customer from their dashboard.

Supervisor Login

Supervisors can monitor agent performance reports, incoming and outgoing calls analysis and productivity reports.

Internal Calls

Enter your team mate extension number and connect remotely from anywhere using VOIP which makes easy one-on-one interactions and improves productivity.

Live Call Feeds

Check the live status of the ongoing calls in your live call feed section in dashboard to improve productivity.
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Agent Productivity

Agent call analytics provides insight into agent productivity and activity management. Information on agent active online hours, offline hours count will be available in the activity section. Count on total answered calls and the total duration of calls in minutes for both inbound and outbound calls also be viewed in the activity section.

Call Analytics

Track customer answered calls, missed calls and team's performance to keep track of all customer calls.

Missed Call Analysis

Missed call analysis gives complete information about missed call count for both incoming and outgoing calls and the reason for calls got missed on business hours.

Answered Call Analysis

Answered call analysis provides information about answered incoming and outgoing calls count and average duration with total hours of call got answered.

Agent Status

Displays the current status of an agent like online, offline, break and dialer mode.

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