Cloud Telephony
Monitor Live Calls

Benefits of a virtual call center platform

Our virtual call center software offers a comprehensive solution for businesses looking to enhance their remote customer support. A traditional call center needs wired devices and hardware to manage business communication whereas TeleCMI helps to keep you away from physical setup costs. Setting up Virtual Call Center in the cloud will give additional benefits to your business. Nowadays numerous business sectors are wishing to implement Virtual call centers. TeleCMI Virtual Call Center service comes with various call managing features to interact with customers.

Auto Dialer

Auto Dialer is another way of making outbound calls to set of customers automatically. The outbound calls are equally split to each user by based on their activity.

Predictive Dialer

A predictive dialer tends to connect customers first, and then the call gets routed to agents, a time-saving dialer model that reduces the waiting time of the agent.

Outbound IVR

Give your customers an option to opt for a service or an acknowledgment or delivery confirmation using outbound IVR through a customized voice message.

Click2call

Start initiating business calls by dialing the customer phone number on the click2call dialpad. Connect with your customers from anywhere through click2call.

Cost-Effective Virtual Call Center Setup

Cost-Effective Virtual Call Center Setup with Virtual Call Center Software TeleCMI provides advanced Virtual call center services through the cloud. Virtual Call Center Services comes with features of Real-time monitoring, adding notes, call back, agent status, etc. Virtual call center will act as the access point for both agents and customers. Get Iconic features to manage every business calls.

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Live Call Updates

Call Monitoring

Monitor and listen to active user calls to improve user performance and to resolve customer queries instantly.

Call Whispering

Speak to users secretly while they are on the active call without disturbing the customer conversation.

Call Barging

Supervisors can coach agents in live customer call to improve quality and productivity.

Live Call Feeds

Check the live status of the ongoing calls in your live call feed section in the dashboard to improve productivity.
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Monitor & Analyse Business Calls

Call Center In The Cloud remains a essential for every business & it helps to monitor the live calls of the customers. Supervisors can train the agents in live calls to improve business communication without disturbing the customers. Supervisors can monitor the exact status of agents like online, offline, break, or dialer mode. Supervisors can get the complete data for the total number of missed and answered calls per day, week, and month. TeleCMI allows to set up the call flow from the dashboard and assign a team to attend the calls from the concern department.

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Outgoing Call POPUP

Agents will get a popup notification for outbound calls in CRM which allows agents to manage customer details for quick sales turn around conversion.

Outgoing Call Logging

Call logs of outgoing calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.

Call Recording

Record customer calls to improve user and customer conversations for better customer experience.

Desktop notification

Get instant updates as notifications in the dashboard for each and every new report.

Implement Virtual Call Center In The Cloud

With our virtual call center software, in the cloud, provides all the essential and advanced features that are required to manage a call center for any business. With our virtual call center software is highly recommended for every business. TeleCMI Virtual Business Phone System gives user-friendly features to manage every business call. Businesses can enable customized IVR menus to welcome the customers pleasantly, through which calls get routed to the predefined agents in respective departments.

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Virtual Call Center

Virtual call center in the cloud provides all the essential and advanced features that are required to manage a call center for any business.

Local & Toll Free Number

Select and activate local or toll-free numbers for your business in more than 70+ countries and connect with your customers.

Cloud Telephony

Cloud telephony allows you to receive calls from anywhere without worrying about office setup by this feature all your customer calls will get responded instantly.

Indian Number

Get an Indian business number with TeleCMI instantly for your business and assign call flow with a customized IVR, forward business calls to Indian numbers.
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Receive Business Calls From Desired Location

TeleCMI virtual call center service allows agents to receive business calls from any remote location. Every business calls are transferred through the cloud phone system and gives quick connectivity to agents & customers. Build close connectivity with customers across the country with TeleCMI virtual call center service. Virtual call center activities can be monitored and handled from the TeleCMI dashboard.

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Tags

Group call reports based on tags to view it as a total desires report.

Call Notes

Write down the feedback or comment for the particular customer call and use it for future reference.

Call Back

Get back to a missed customer call instantly through phone numbers in the call back list.

Agent Status

Displays the current status of an agent like online, offline, break and dialer mode.

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