Dashboard
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Route Calls To Right Team

Route customer calls based on the selected IVR option. Assign agents in teams based on their skills to handle customer queries. IVR option automatically route the customer to a particular team to provide a premium support system for customers.

Call Forwarding

Forward incoming customer calls to multiple user's numbers to make available your team ready to receive customer calls anytime.

Call Queuing

Manage all the customer calls in queue and route to agent based on their availability.

Skill Based Routing

Assign users to team based on their skills for receiving customer calls, Makes customers to solve their queries instantly.

Time Based Routing

Route incoming customer calls to reach particular user's number based on their working hours availability.

Automatic Call Logging (Call Recording, Call Logs)

The phone system logs all call history and call recording with no-limit in storage. Call history can be logged as missed, answered calls. Customer phone number and conversation of a particular support call or a team performance can be retrieved from the history section in the dashboard.

Agent-wise call history can be viewed and search by customer phone number feature helps to list all calls based on the customer phone number. Voicemail of customers either after work hours or customer queries voicemail will also get logged in voicemail section.

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Call Recording

Record customer calls to improve user and customer conversations for better customer experience.

Voicemail

Record customer queries through an audio message during non-working hours.

Call Blacklisting

Block unwanted spam callers and stop bots calls in the dashboard.

Custom Filters

Search by customer number, user activity, team call history and move in the dashboard.
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Automatic Logging In CRM

Now connect the business phone system with work tools, CRM, ERP or Helpdesk to view and manage business calls in your CRM as a single platform. Incoming call notifications in your CRM describing customer phone number and add comments or notes for a business call.

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Incoming Call POPUP

Agents will get popup notification in CRM for an incoming call where they can feed customer information and details of a customer query for easy tracking and resolve instantly.

Incoming Call Logging

Call logs of incoming calls can be tracked in the history section of CRM which provides an option to pull call logs as reports with multiple filter options.

Call Notes

Write down the feedback or comment for the particular customer call and use it for future reference.

Desktop Notification

Get instant updates as notifications in the dashboard for each and every new report.

Live Feed & monitoring Support Calls

Monitor all business calls in the live feed section to track agent performance and their call pickup ratio. The call monitoring section provides current information on agent and customer live interaction. The list of waiting customers, speaking customers and active online and offline status of agents can also be tracked.

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Call Monitoring

Monitor and listen active user calls to improve user performance and to resolve customer queries instantly.

Call Whispering

Speak to users secretly while they are on the active call without disturbing the customer conversation.

Call Barging

Supervisors can coach agents in live customer call to improve quality and productivity.

Live Call Feeds

Check the live status of the ongoing calls in your live call feed section in dashboard to improve productivity.
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Call Analysis & Agent Activity

The business phone system gives a complete analysis of the number of answered and missed calls. The analytics section provides information about the reason behind the missed support calls. It shows the percentage of calls missed on IVR, calls hanguped by the customer on welcome message, missed calls on business hours and unanswered calls.

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Call Analytics

Track customer answered calls, missed calls and team's performance to keep track of all customer calls.

Instant Modifications

Drag and drop users, arrange users based on their priority instantly anytime in the dashboard.

Missed Call Analysis

Missed call analysis gives complete information about missed call count for both incoming and outgoing calls and the reason for calls got missed on business hours.

Answered Call Analysis

Answered call analysis provides information about answered incoming and outgoing calls count and average duration with total hours of call got answered.

FAQ's:

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Inbound call center software is the one which is responsible for handling incoming customer calls and handling their queries.

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Instead of traditional mode of engaging customers, inbound cloud call centers work through VoIP solutions that does not require challenging infrastrucutre or hefty expenses to get started. A internet-connected device is feasible to initiate the process.

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By implementing inbound call center solutions, businesses can quickly resolve customer queries in seconds and enhance customer satisfaction.

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Here are the steps required to setup inbound call center software:

Get in touch with the inbound call center software provider.

Register and login to the dashboard.

Buy the required virtual phone numbers from desired locations.

Onboard your team.

Setup the call flow.

You are all set to receive customer calls.

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